Terms of service

ARTICLES AND IMAGES ONLINE

URBANSTAROMA.COM declines all responsibility regarding the possibility that, due to a particular configuration of the computer used by the customer or its malfunction, the colors of the products displayed on the site may show slight differences compared to the original ones. The images contained on the URBANSTAROMA.COM site are the property of Urban Star S.A.S. Any use of such images not authorized by written consent from Urban Star S.A.S. will be prosecuted according to the law. It is possible that the designers decide to make changes to the garments during production or even decide not to produce them. In the event that the item is not produced, or that there are discrepancies between the garments shown in the images on the site at the time the customer places the pre-order and those that actually arrive in the store, URBANSTAROMA.COM will contact the customer to obtain express approval of the changes and proceed with the shipment or cancel the order and provide a refund.


AVAILABILITY OF ITEMS

 

As an authorized reseller of all the brands present on the site, URBANSTAROMA.COM guarantees the authenticity of every item. Once the order request is received, URBANSTAROMA.COM reserves the right to reconfirm the availability of the purchased items. In the event that the ordered items are not available, or if for any reason the order cannot be fulfilled as requested by the customer, the URBANSTAROMA.COM Order Department will promptly notify the customer.

Urban Star S.A.S. reserves the right to refuse an order if it is unable to receive verification from the customer's bank. It is not possible to make changes to the order once an order for available items has been placed. Orders placed separately will be shipped separately. Urban Star S.A.S. reserves the right to postpone shipment if the order cannot be shipped for reasons beyond our control. Special promotions or sales may cause delays in shipping. Urban Star S.A.S. reserves the right to refuse orders or to refuse the provision of services to anyone at any time.

Urban Star S.A.S. has created and published the website URBANSTAROMA.COM with the purpose of offering a service reserved exclusively for its customers. The products for sale on the URBANSTAROMA.COM website are intended for the final consumer. By final consumer, Urban Star S.A.S. means a natural person acting for purposes unrelated to their entrepreneurial or professional activity, or a legal entity that is not limited to the resale of goods purchased on URBANSTAROMA.COM. Urban Star S.A.S. therefore invites users who do not fall into the category of final consumers to refrain from both attempting to establish commercial relationships with Urban Star S.A.S. and from placing purchase orders for goods sold through third parties. Considering the commercial policy described above, Urban Star S.A.S. reserves the right not to process orders for goods whose use is not intended for the final consumer or orders that do not comply with the commercial policies described above.

To place orders on URBANSTAROMA.COM customers must:

  • Be the end customer as defined in the Commercial Policy of URBANSTAROMA.COM
  • Possess the necessary requirements to enter into legally binding contracts
  • Have a valid email address
  • Possess a valid credit card for payment: Visa, MasterCard, American Express, or a verified PayPal account or a bank account 

Urban Star S.A.S. publishes information on its site to provide a service to its customers; however, it disclaims all responsibility regarding the possibility of any technical or factual inaccuracies and/or typographical errors for which immediate correction is provided following a report. Urban Star S.A.S. also reserves the right to make corrections and changes to the site whenever it deems necessary without prior notice. Urban Star S.A.S. offers no warranty on the compliance of the information published on its site with the laws of the customer's country of residence.

Urban Star S.A.S. disclaims all responsibility for any problems, damages, or risks that the user may encounter while using the site. Urban Star S.A.S. guarantees that its site URBANSTAROMA.COM is protected according to the international standards provided for the Internet. If the site is used correctly, the user is protected from the risk of viruses. Urban Star S.A.S. disclaims all responsibility for any malfunctions related to the deactivation of cookies in the user's browser. Urban Star S.A.S. reserves the right to rectify/review the terms and conditions contained in this legal notice, through an update of the same, whenever it deems appropriate, without any obligation to give prior notice. The user must adhere to the terms contained in this legal notice, periodically checking for any updates, changes, and corrections.

SECURE PAYMENT

Urbanstaroma.com guarantees the possibility to make online purchases with fast and secure payments, via Pay Pal, credit card, or installment system (Klarna, Sclapay)

Billing data

Urbanstaroma.com requires the entry of specific billing data during the checkout process. The system reuses the same data for subsequent purchases but allows you to modify them at any time. Once the payment is made, you will receive the invoice in your email inbox. The prices displayed within the site pages include VAT for countries belonging to the European Community; otherwise, they are exempt.

Web security

Urbanstaroma.com guarantees you safe shopping, thanks to high security standards to protect your personal data and credit card information from unauthorized access. Transactions are protected through advanced technological and encryption systems (SSL) and the use of the Comodo certificate which guarantees the highest level of protection in the field of e-commerce.

PAYMENT METHODS

The prices published on the site, payments, and order invoices are in Euro. URBANSTAROMA.COM invites customers to contact their bank to request detailed information on exchange rates and bank fees related to their transaction.

The following payment methods are accepted by URBANSTAROMA.COM:

CARTA DI CREDITO

At the time of purchase, Customers enter their credit card details into a protected electronic banking system provided by Shopify Payments. It is possible to make purchases using Visa, Mastercard, Postepay, American Express.

All transactions are processed through the secure Stripe server, ensuring URBANSTAROMA.COM Customers the highest data protection. URBANSTAROMA.COM Customer Service operators are in no way authorized to request or accept credit card numbers and/or validity details.

If the existing funds are sufficient for the purchase and the provided bank details are valid, the transaction will be processed instantly. The credit card used will be charged at the time of purchase even in the case of pre-order, although the shipment of such items will occur later in the season.

PAYPAL

By choosing the PAYPAL payment method, the customer can pay directly through their Paypal account. URBANSTAROMA.COM reserves the right to ship the goods only to the address indicated on the account verified by Paypal. If the customer chooses to proceed with payment through the PayPal Express Checkout service, the System will automatically import the information included in the PayPal account used. Urbanstar SAS assumes no responsibility for any errors and/or outdated data.

We would like to remind our new customers that URBANSTAROMA.COM may request the Bank or Paypal to verify the transaction, also by contacting the counterparty bank. Such verification may cause some delay in the shipment of the order. URBANSTAROMA.COM reserves the right to request new Customers to ship the goods to the billing address of the same.

KLARNA

When purchasing with Klarna, the order is received immediately and paid in 3 installments. For more information, consult the documentation at the link: https://docs.klarna.com/guidelines/klarna-payments-best-practices/purchase-experience/ and Klarna's Privacy at the link: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/it_it/privacy

To offer users Klarna's payment methods, at checkout we may transmit the user's personal data in the form of contact details and order information to Klarna, so Klarna can assess the user's eligibility for its payment methods and personalize those methods. The user's personal data transferred is processed in accordance with Klarna's privacy policy.

SCALAPAY

Scalapay is an innovative payment method that allows customers to shop online and In Store, receive products immediately, and pay in monthly installments. For more info, visit https://www.scalapay.com/it/come-funziona-scalapay

PAY IN INSTALLMENTS WITH ALMA

With Alma, you can conveniently split the amount of your purchase into monthly installments. The service is available for purchases starting from €50.

To use Alma, just select the "Alma" option as the payment method during checkout. Then, by clicking "Proceed/Continue," you will be securely redirected to Alma's payment page. Once you complete the required information, you will receive immediate confirmation of the payment of the first installment. Subsequent installments will then be automatically deducted each month.

Alma accepts payments via credit/debit cards, prepaid cards (including Postepay), and digital cards (such as Revolut, N26, Business Card) from Visa, Mastercard circuits.

It is important to know that the service involves the application of interest, which is charged to the customer. Here are the percentages based on the number of installments:

  • 2 installments: 0.7% interest
  • 3 or 4 installments: 1.0% interest
  • 6 installments: 2.5% interest
  • 10 installments: 5.0% interest
  • 12 installments: 6.0% interest

For more details about Alma and how it works, we invite you to visit their official website directly at https://almapay.com/it-IT. If instead you need assistance or have specific questions as a consumer, you can find support here: https://help.almapay.com/hc/it/categories/360001414839-Consumatore.

GIFT CARD

The Gift Card will be sent to the email address entered at the time of order. The code can be used for one or more purchases until the credit is exhausted if used exclusively online. The Gift Card cannot be partially used in store and online. If used in store, it must be used for the full value.


SHIPMENTS AND RETURNS

Methodsà of shipping

Shipments are made via courier (FedEx, DHL, TNT, UPS) depending on the destination country and/or the choice of courier in case of shipments to Europe (excluding Italy). Shipping costs and times vary depending on the destination country. At the time of shipment, the choice of courier may vary.

As required by laws governing commerce, all URBANSTAROMA.COM shipments to Extra European Countries are accompanied by an official invoice declaring the value of individual items in Euro and the free export document. Customers who need specific import documents for customs facilitation (e.g. FTA for South Korea import) must make a special request for such documentation by writing to the address shopmanager@urbanstaroma.com. For sale items, the invoice shows the discounted amounts.

Shipping costs for extra EU destinations do not include customs fees which, if applicable, will always be borne by the recipient. Such costs are quantified by the individual importing country directly to the customer at the time of goods pickup.

Traceabilityà shipping

All shipments will be traceable via a code provided at the time of shipment management via email.

Delivery times and costs

Italy (24-48h)

 

Shipments within the Italian territory will be handled via courier TNT . Shipping cost in Italy is free for orders over 150 euros, below this amount the additional cost will be 5.90 euros. For the national territory, delivery times range between 24-48h from the moment the package is taken in charge by the courier. Any delays in delivery, once the package has been entrusted to the courier, are not our responsibility. In addition to shipping methods via courier, it is possible to select free in-store pickup at our headquarters. Products can be picked up from the working day following the order at the store in via Enrico Fermi 91-93, 00146 Rome (Italy).

 

Europe (48-96h)

 

Orders destined for European countries (excluding Italy) can be shipped either with Express courier (delivery within 48h) or with Standard service (48-96h). The shipping cost for the Standard service ranges from a minimum of 10 euros and varies depending on the volume of goods purchased and the destination country. Standard shipping is free for purchases of 200 euros or more, taxes included. The shipping cost for Express service will vary based on the destination country and will be visible at checkout. There is no minimum spending threshold to guarantee free shipping when selecting Express service. In case of package storage after the second delivery attempt and/or failure to respond promptly to our requests for address change or correction by the customer, Urbanstar will automatically initiate a return procedure. Storage and return shipping costs will be deducted from the product refund.

USA (3-7 days) Valid from 10/02/2025 16:00 CET

Shipments to the USA are handled via UPS Express courier. Shipping costs vary based on the destination and are calculated and visible at checkout. For all orders destined for the United States, customs duties and import taxes are included in the final price (DDP - Delivery Duty Paid). This means that you will not pay any additional costs at delivery or customs; the total amount paid at checkout is the only final cost you will incur. In case the package is held after the second delivery attempt and/or the customer does not respond promptly to our requests to correct the address, Urbanstar will automatically initiate a return procedure. In such case, storage fees and return shipping costs will be deducted from the total product refund amount.


Extra EU World (2-10 days) - Excluding USA

Shipments to non-EU countries are handled via DHL/FedEx courier or international postal shipping EMS in case of remote locations or out of courier reach. Shipping costs vary based on the destination country and are visible at checkout. Shipping costs to countries outside the European Community do not include any duties or customs clearance fees, which remain entirely the responsibility of the recipient. In case of package storage after the second delivery attempt and/or failure to respond promptly to our requests for address change or correction by the customer, Urbanstar will automatically initiate a return procedure. Storage and return shipping costs will be deducted from the product refund.

 Shipments to the United Kingdom - New Brexit rules

Due to Brexit, from January 1, 2021, the United Kingdom is considered a non-European country. UK customers will be able to make purchases on our website regularly with the following changes:

1- purchase of products with a value <135 £:

the final product price already includes 20% VAT. At the time of import, the customer will not have to pay any customs duties or VAT to the courier. For customs purposes, the package will be accompanied by an invoice with an Italian VAT number at the time of shipment. The customer can also receive, upon request, the invoice with UK VAT via email.

2- purchase of products with a value> 135 £:

the final product price already includes 20% VAT. At the time of import, the customer must pay the applicable customs duties but not VAT, which is already paid at the time of purchase. For customs purposes, the package will be accompanied by an invoice with an Italian VAT number at the time of shipment. The customer can also receive, upon request, the invoice with UK VAT via email.

3- Northern Ireland

Shipments to Northern Ireland will not be subject to the above rules as packages will not be handled through customs service

 PACKAGE DAMAGED UPON DELIVERY

Urbanstar is not responsible for a package damaged by the courier during delivery. Upon delivery of the package, the customer must check that the packaging is in optimal condition and not damaged during transport. If obvious external damage is detected, the customer is advised to NOT accept the package from the courier. Otherwise, if the package is accepted and the goods inside are damaged, Urbanstar will not be able to issue a full refund.

 RETURNS

Security tag

From January 1, 2020, white numbered security tags with the Urbanstar logo are applied to shipped products (except for some marked products). These security tags represent a seal of guarantee that the customer will find on every product received. Once the security tag is removed, the product will be considered worn and therefore not compliant with the return conditions established by Urbanstar's terms and conditions. If the customer returns the product without the security tag or with a tampered security tag, even within the return period, Urbanstar reserves the right to withhold 10% of the total refund to the customer. Furthermore, returned products must not be worn or washed, and the tags must be intact. URBANSTAROMA.COM reserves the right to verify the product's integrity at the time of return. Products that are visibly dirty and/or used to the point of being unsellable will be sent back to the customer.

Pursuant to  D. Lgsl. 206/2005  the consumer has the right to withdraw from the contract without penalty and without giving any explanation for a period of fourteen working days from the day they receive the products. The maximum time for the refund is 14 calendar days. As provided by the Consumer Code, art. 56 (https://www.codicedelconsumo.it/parte-iii-artt-33-101/)., the refund issued is equal to the total amount spent, possibly including shipping costs incurred for the initial order; In case of partial return, if the customer has paid the shipping costs, these will not be refunded. 

The Right of Withdrawal is exercised by sending, within the prescribed period, the specific integrated form for return requests. There is no right of withdrawal from the contract when it comes to the supply of goods made to measure or clearly personalized (for color, size, fabric...) or which, by their nature, cannot be returned or risk deteriorating or altering quickly.

If the delivery of the goods has taken place, the customer can return the aforementioned within the same period of fourteen working days from the date of receipt of the goods. Returned products must be intact and in their original packaging. All footwear and accessories must be returned together with their original box, which is considered an integral part of the product itself and must not have been damaged and/or altered in any way, nor used as the only external packaging, under penalty of a deduction from 10% to 30% of the refund amount depending on the type of damage caused. Returns must be shipped inside the box in which the order arrived or in a box suitable for shipping.  Products that are visibly dirty and/or used to the point of no longer being sellable will be sent back to the customer.

Italia

Returns in Italy are always guaranteed for any order within 15 days from the delivery of the package. Return costs are borne by the customer and are calculated at the time of the request to be made on the dedicated portal. For disadvantaged areas and smaller islands, additional return expenses for shipping rates with a price >25€ may be deducted from the refund. If the right of withdrawal is exercised in accordance with the provisions set forth so far, our company is obliged to refund the amounts paid by the customer. The refund will be made free of charge, as soon as possible and in any case after the date on which the goods are received.

Whether purchasing with courier shipping or free in-store pickup, in-store returns are always possible. In case of in-store return, the refund will always be made through the same payment method as the original transaction; it will not be possible to return the amount due in cash at the time of return.

 Europe and Extra EU Countries

In Europe and for Extra EU countries, returns are always guaranteed for any order within 15 days from package delivery. The costs of returning the goods to the sender are borne by the consumer and are calculated at the time of the request to be made on the dedicated portal. If the right of withdrawal is exercised in accordance with the provisions outlined so far, our company is obliged to refund the amounts paid by the customer. The refund will be free of charge, as soon as possible, and in any case after the date on which the goods are received.

Whether purchasing with courier shipping or free in-store pickup, in-store returns are always possible. In case of in-store return, the refund will always be made through the same payment method as the original transaction; it will not be possible to return the amount due in cash at the time of return.

In case a package is not accepted at the destination customs by the customer, Urbanstar will return the shipment and may proceed with the refund net of round-trip shipping costs and any customs duties and charges.

Packages coming from non-European countries that require payment of customs duties and import VAT will be subject to extra costs to be deducted from the refund amount.

 Refunds

Once the package arrives at the designated location, the return will be processed within 24-48h. The refund will occur after the items have been verified as compliant for refund. If the returned items show no signs of wear and are not defective and/or worn, Urbanstar SAS will proceed with the immediate refund of the goods using the same payment method as the original transaction. In the event that the Customer receives defective goods, or if errors occur in shipments by URBANSTAROMA.COM, it is required to follow the same instructions outlined above. URBANSTAROMA.COM reserves the right to request photographic evidence before authorizing returns for defective goods and to cover the shipping costs for the return of the goods to its premises. URBANSTAROMA.COM also reserves the right to refuse unauthorized returns or those not complying with all the stipulated conditions. In such cases, the goods will be returned to the sender at the original shipping address. The cash refund via the same payment method may be effective 2/3 working days after authorization (to be verified with your bank).

 In case of package storage, if it is not picked up at the parcel shop or if no prompt response is given to our reminders, UrbanStar will initiate the package return procedure. Storage and return shipping costs will be charged to the customer.