Shipping

Shipping methods

Shipments are made by courier (FedEx, DHL, TNT) depending on the country of destination and/or the choice of courier in the case of shipments to Europe (no Italy). Shipping costs and times vary depending on the country of destination. At the time of shipment the choice of courier may vary.

As required by the laws that regulate commerce, all URBANSTAROMA.COM shipments to non-European countries are accompanied by an official invoice that declares the value of the individual items in Euro and the free export document. Customers who require special import documents for customs facilities (e.g. FTA for South Korean imports) must make a special request for such documentation by writing to shopmanager@urbanstaroma.com. For clearance items, the invoice shows the discounted amounts.

Shipping costs for non-EU destinations do not include customs costs, which will, if applicable, always be borne by the recipient. These costs are quantified by the individual importing country directly to the customer when collecting the goods.

Shipment tracking

All shipments will be traceable through a code provided at the time of goods shipment management via email.



Delivery timing and costs

Italy (24-48h)


Shipments within Italy will be handled by TNT courier. The cost of shipping within Italy is free of charge for orders above 150 euro, below this amount the additional cost will be 5,90 euro. For the national territory, delivery times are between 24-48 hours from the moment the courier takes charge of the package. Any delays in delivery, once the parcel has been handed over to the courier, are not our responsibility. In addition to shipping by courier, you can select free in-store collection from our premises. Products may be collected from the working day following the order at the store in via Enrico Fermi 91-93, 00146 Rome (Italy).


Europe (48-96h)


Orders destined for European countries (no Italy) can be shipped either by Express courier (delivery within 48h) or by Standard service (48-96h). The shipping cost for the Standard service ranges from a minimum of 10 euros and varies depending on the volume of goods purchased and the country of destination. Standard shipping is free of charge from an expenditure of 200 euros including tax. The shipping cost in case of Express service selection will vary according to the country of destination and will be visible at checkout. In case of Express service selection, there is no minimum spending threshold to guarantee free shipping. In the event that the package is returned after the second delivery attempt and/or if there is no timely response to our change of address or correction requests from the customer, Urbanstar will automatically initiate a return procedure. The costs of storage and return shipping will be deducted from the product refund.


Extra EU World (2-10 days)


Shipments to non-EU countries are handled via DHL/FedEx courier or international EMS postal shipment in case of remote locations or out of reach of couriers. Shipping costs vary depending on the destination country and are visible at checkout. Shipping costs to countries outside the European Community do not include any duties or customs clearance costs, which remain entirely the responsibility of the recipient. In the event that the package is returned after the second delivery attempt and/or if there is no timely response to our requests for change of address or correction by the customer, Urbanstar will automatically initiate a return procedure. The costs of storage and return shipping will be deducted from the product refund.



Shipping to the UK - New Brexit Rules

Due to Brexit from 1 January 2021, the UK is considered a non-European country. UK customers will be able to shop regularly on our website with the following changes:

1- purchase of products with a value <£135:

the final price of the product already includes 20% VAT. Upon import, the customer will not have to pay any customs duty or VAT to the courier. At the time of shipment, for customs purposes, the package will be accompanied by an invoice with an Italian VAT number. The customer may also receive the invoice with UK VAT by e-mail on request.

2- purchase of products with a value > £135:

the final price of the product already includes VAT at 20%. Upon import, the customer must pay the customs duties due but not the VAT, which is already paid when the product is purchased. At the time of shipment, for customs purposes, the package will be accompanied by an invoice with an Italian VAT number. The customer may also receive, upon request, the invoice with UK VAT by e-mail.


3- Northern Ireland

Shipments to Northern Ireland will not be affected by the above rules as parcels will not be handled via customs service


PARCEL DAMAGED ON DELIVERY

Urbanstar will not accept responsibility for a parcel damaged by the courier during the delivery journey. Upon delivery of the parcel, the customer is required to check that the package is in pristine condition and not damaged in transit. If obvious external damage is detected, the customer is requested NOT to accept the package from the courier. Otherwise, if the package is picked up and the goods inside have been damaged, Urbanstar will not be able to proceed with a full refund.