Refund policy


Security tag

As of 1 January 2020, numbered white security tags with the Urbanstar logo are attached to shipped products (except for certain marked products). These security tags represent a guarantee seal that the customer will find on each product received. Once the security tag has been removed, the product will be considered as worn and therefore not conforming to Urbanstar's return terms and conditions. Should the customer return the product without a security tag or with a tampered security tag, even within the terms and conditions of return, Urbanstar reserves the right to retain 10% of the total amount to be refunded to the customer. Furthermore, returned products must not be worn or washed, and the tags must be intact. URBANSTAROMA.COM reserves the right to check the integrity of the product at the time of return. Products that are visibly dirty and/or have been used to such an extent that they are no longer saleable will be sent back to the customer.

Pursuant to D. Lgsl. 206/2005 the consumer has the right to withdraw from the contract without penalty and without giving any explanation for a period of fourteen working days from the day on which he receives the products. The maximum timeframe for the refund is 14 calendar days. As provided for in the Consumer Code, art. 56 (, the refund issued is equal to the total amount spent, possibly including shipping costs incurred for the initial order,

The Right of Withdrawal is exercised by sending, within the prescribed time limit, the integrated return request form. There is no right of withdrawal from the contract when it concerns the supply of goods made to measure or clearly customised (in terms of colour, size, fabric, etc.) or which, due to their nature, cannot be returned or are liable to deteriorate or alter rapidly.

If the goods have been delivered, the customer may return them within the same period of fourteen working days from the date of receipt of the goods. Returned products must be intact and in their original packaging. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only outer packaging, under penalty of a 10% to 30% deduction from the refund depending on the type of damage caused. Returns must be sent inside the box in which the order arrived or in a box suitable for shipping. Products that are visibly soiled and/or used to such an extent that they are no longer saleable will be sent back to the customer.