WHAT PAYMENT METHODS CAN I USE? You can pay by credit or debit card, Postepay and American Express. You can use Paypal either with your account or by linking a card to the account. Using Klarna you can pay by card by dividing the total cost into three installments
CAN I PAY CASH ON DELIVERY? No. Cash on delivery is never possible
HOW DOES THE KLARNA PAYMENT WORK? Klarna is a payment service that allows you to pay for your order in three installments and without interest. The first installment will be deducted at checkout, the next two installments will be scaled monthly.
HOW LONG DOES THE PACKAGE TAKE TO ARRIVE? Shipments to Italy generally take 24-48 hours, except for delays that do not depend on us. The islands and disadvantaged areas are an exception, for which the courier takes up to 72 hours for delivery. In Europe standard shipments take from 48h to 72h with standard courier, the Express courier takes 24-48h. The rest of the world has a minimum waiting time of 48 hours, which varies according to customs activities.
HOW LONG CAN I RETURN THE GOODS? Returns are always possible within 15 days of delivery of the package. The return will be refunded net of shipping costs only for those products that will return intact, not worn, and with the tags still attached.
HOW DOES THE REFUND WORK? Products eligible for refund are processed upon return of the package. The reimbursement activity begins upon arrival of the return. The money will be returned via the same payment method used within the banking times provided by your credit institution
IS RETURN ALWAYS FREE? In Italy, the return is always free if made within the times and in the manner indicated. Returns outside of Italy are never free.
ARE THE SHIPPING COSTS REFUNDABLE? Shipping costs are never refundable. For orders placed with PayPal, it is possible to request a refund of shipping costs from the same (Link)
HOW DO I TRACK MY PACKAGE? At the departure of the shipment you will receive updates on the status of the shipment. If you have entered an incorrect email or due to a technical problem you are unable to receive the messages, you can check the status of the shipment by accessing the Track my package page from the site footer
CAN I MAKE AN EXCHANGE? Exchange is never possible outside Italy. In Italy it is possible within the limits of product availability. If you want to make a change for a national order, contact our customer care at [email protected]
ARE THE PRODUCTS FOR SALE ORIGINAL? Obviously yes. Urbanstar is an official dealer for all the brands on the site and in the physical store. For more information you can write to us at [email protected]
HOW DOES THE WITHDRAWAL IN STORE WORK? If you have ordered online and you live / happen to be in the area of Rome, you can choose in-store pickup as a shipping method. In-store collection is always free and allows you to collect your package in our physical store in via Enrico Fermi 91-93, 00146 Rome, from the next working day. Always check the opening hours before setting out.
DO YOU SHIP WORLDWIDE? Almost. We ship with Express service to most of the countries worldwide. To find the exact list, consult the Shipping section
HOW DO DISCOUNT CODES WORK? Discount codes are provided based on active promos. They must be entered at checkout and will be applied to products eligible for the current promo. Except for specific coupons, discount codes are normally not cumulative with already discounted products.
CAN I USE THE GIFT CARD IN THE STORE? The Gift Card can be used both online and in the store. In the shop it can be used for a maximum value equal to that purchased. If there is an excess difference, this must be paid in a separate shop. The gift card can be used in a single tranche for a product of equal or greater value, it cannot be used several times for a lesser value.
HOW DO I CHOOSE THE RIGHT SIZE FOR EACH PRODUCT? When viewing a product page, always check the Size Guide section. You will find all the info related to the conversion to use directly there. If there are particular fits / fits this info will be indicated in the Size & Fit section.
HOW DOES A RAFFLE WORK? When the demand on a shoe model is very high compared to the actual availability of the product, we choose to make the purchase of the product available through an extraction system. Those interested in the product will be able to subscribe to the raffle by following the rules published on our social networks, if the profile is deemed suitable and the rules have been respected, the customer can be extracted by winning the right to purchase.
HOW DOES YOUR AFFILIATE PROGRAM WORK? We are looking for innovative websites and blogs anywhere in the world - specializing in fashion, lifestyle, beauty and design in particular - for our global affiliate program and to promote all of our products, allowing you to earn commissions every time you come. made a purchase. Registering is simple and free, and as a member of the program you will receive a commission every time your visitors buy on Urbanstaroma.com To become an URBANSTAR affiliate, you can sign up for the affiliate program on Webgains accenting the terms and conditions of the program at no opening cost.
I WOULD LIKE TO WRITE FOR YOU, HOW CAN I SEND YOU MY ARTICLES? Writing for #URPEOPLE will give you the opportunity to be part of our community, to be able to share your passion with a new and wide audience at no cost. Take part in the “zero” issue of the #URPEOPLE project, the new FANZINE dedicated to the URBANSTAR community. Following the example of the call for articles of the main international magazines and industry blogs, it will therefore be possible to send your article through the form or via the email [email protected], from which a special editorial team will evaluate the articles.
HOW DOES UK PURCHASE WORK? Customers who choose to have their package delivered to a UK address will purchase the product at 20% UK VAT. The package is shipped with FedEx and goes through normal customs controls. The invoice attached to the package is a PVA invoice with zero VAT. The customer will never have to pay VAT to import the package. Customs duties depend on the value of the imported goods: total 135 £ customs duties are to be paid by the recipient
IF I PURCHASE FROM AN EXTRA EU COUNTRY, DO I HAVE TO PAY CUSTOMS DUTIES? Yes. Our shipments are always DDU (Delivery Duty Unpaid), except for customs rules based on agreements between your country and Italy for the exemption of duties, the cost of customs clearance and VAT are always borne by the recipient.
DO YOU PROVIDE AN INVOICE WITH FTA FOR PURCHASES FROM SOUTH KOREA? Yes. If the products ordered are eligible for an FTA invoice, the same is automatically produced with the wording at the end of the invoice and the signature.
CAN I BUY TAX FREE? All orders placed from non-EU countries will have a completely Tax Free total at checkout.
MY PACKAGE IS LOST, WHAT CAN I DO? If you have already contacted the courier and they confirmed the loss of the package, you can contact us. It is our pleasure to check the status of your shipment directly with the courier for any problems in progress. In case of denial of signature or lost package, the times and methods for opening a claim depend on the individual courier. In case of confirmation by the courier that the package cannot be found, at the end of the search a full refund of the order including shipping costs is made
I HAVE FOUND A FACTORY DEFECT ON THE PRODUCT, WHAT CAN I DO? Manufacturing defects must be ascertained by us or by the brand itself. If the product used has a defect that appears after being worn for a short time, you can send the product back to us for inspection. Products that are obviously worn out by prolonged use are not considered faulty due to factory defect.