Returns

Every item shipped by Urbanstar SAS will be first examinated e photographed for fraud. The products must not been worn nor washed, tags must be intact and attached. URBANSTAROMA.COM reserves to verify if the item is intact at the return’s moment.

The shipping cost (A/R) will be paid by the customer. From the moment that Urbanstar SAS accepts the return item, the customer has 10 working days to ship the goods at the store. If shipping goes beyond the 10th day, Urbanstar SAS can be considered exempt from return policy.

Itailan law applies to your contract when you purchase with us at urbanstaroma.com.

Return’s instructions:

To ask for the return’s authorization the customer must to send an email at: resi@urbanstaroma.com Once completed the procedure URBANSTAROMA.COM will send a confirmation email, containing return authorization number (R.A.N.)with the instructions to respect to ship item back to URBANSTAR SAS

Refund

Refund will be done as the return will arrive to Urbanstar SAS office and the item will be checked. Refund will be made with a new purchase via email (resi@urbanstaroma), of equal or upper amount, the difference will be dued by the customer.

Terms and conditions

The shoe sole must be in perfect condition and without any sign. Every item must be returned with all the labels, packages and original accessories received with the order.

All shoes and accessories must return with the original box, that is considered part of the product itself and that must not be damaged and/or impaired, nor used like the only external packing. Returns must be shipped inside a proper shipping box .

In case the customer receives defective goods, or that there would be errors in shipping from URBANSTAROMA.COM, please follow the same instructions URBANSTAROMA.COM reserves the right to ask for photographic proof before to give the authorization for returns for defective items and to pay for shipping to their own place.

URBANSTAROMA.COM reserves the right to deny unauthorized returns or non-compliant to all the condition laid. In these cases goods will return to sender to the original shipping address.


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